Scaterna FAQ – Your Questions Answered

Got questions about your Scaterna account, deposits in PHP, game access, or how the platform works? You're in the right place. We've pulled together the most common questions from players across the Philippines so you can find answers fast.

Account Deposits Games Security Platform

Still Need Help?

If you can't find what you're looking for in the FAQ, reach out to our support team directly. We're here for players in Manila, Cebu, Davao, and everywhere in the Philippines.

[email protected]

Response times may vary. Include your registered mobile number or email for faster assistance.

What the FAQ Covers

We've organised the most common questions into clear categories so you can jump straight to what matters to you.

Account & Registration

How to sign up, what documents you need for KYC, how to log in, and what to do if you can't access your account.

Deposits & Withdrawals

How to top up in PHP, which local payment options are supported, and how to manage your balance and transaction history.

Games & Betting

Questions about sports betting, live casino, slots, eBingo, and how game results work on the platform.

Security & Privacy

How Scaterna protects your account with SSL encryption, OTP, and identity verification — and what to do if you notice something suspicious.

Platform & App

How to use Scaterna on mobile and desktop, how the app works, and what to do if you're having trouble loading games or navigating the site.

Responsible Gaming

Tools and guidance for setting deposit limits, taking breaks, and playing within your means. Scaterna is strictly 21+ only.

21+ Only. Scaterna is strictly for players aged 21 and above. Gambling involves financial risk. Please play responsibly and only within your budget. For support, visit our Responsible Gaming page.

Head to the Register page and fill in your details — your full name, a valid Philippine mobile number, email address, and a password. You'll receive an OTP on your mobile to verify your number. The whole process takes under two minutes. You must be at least 21 years old to register.

Scaterna requires identity verification before withdrawals can be processed. Accepted Philippine government-issued IDs include a passport, SSS card, PhilHealth ID, driver's licence, voter's ID, or UMID. You may also be asked to submit a selfie for liveness verification. Documents are reviewed securely and used solely for identity confirmation.

No. Each player is allowed only one Scaterna account. Duplicate accounts may result in suspension or permanent closure of all associated accounts. If you've previously registered but can't remember your login details, use the password recovery option or contact support at [email protected] rather than creating a new account.

On the Login page, tap the password recovery option. You'll be prompted to verify your registered mobile number or email, and a reset link or OTP will be sent to you. Follow the steps to set a new password. If you're still locked out, email support with your registered details and they'll assist you through identity verification.

Contact the Scaterna support team at [email protected] to request a contact detail update. For security, you'll need to verify your identity before any changes are applied. Changes to registered contact details typically require KYC confirmation to prevent unauthorised modifications.
Deposits & Withdrawals

All transactions on Scaterna are in Philippine Peso (PHP / ₱). There are no currency conversion fees or exchange rate issues to worry about — your balance, deposits, and winnings are all denominated in PHP.

Log in to your Scaterna account and go to the Deposit page. Select your preferred payment method, enter the amount in PHP, and follow the on-screen instructions. Supported options include Philippine online and mobile banking, local bank transfers, and e-wallets such as GCash and Maya. Deposit processing times vary by payment method.

Most deposits are processed quickly, but some bank transfers may take a little longer depending on your bank. If your balance hasn't updated after a reasonable waiting period, check your transaction history first. If the payment shows as completed on your end but hasn't appeared in Scaterna, contact support at [email protected] and include your transaction reference number.

Yes. Scaterna lets you set personal deposit limits from your account settings. This applies across all sessions and is one of the most straightforward responsible gaming tools available. You decide the limit that works for your budget. For more on managing your play, visit the Responsible Gaming page.

To withdraw, your account must be fully KYC-verified. Go to the withdrawal section in your account dashboard, select your payout method, and enter the amount in PHP. Withdrawals are processed back to your verified Philippine bank account or e-wallet. Processing times depend on the method selected. You cannot withdraw to an account that doesn't belong to you.
Games & Betting

Scaterna offers sports betting (PBA, NBA, boxing, volleyball, football, esports), live casino tables (baccarat, blackjack, roulette), slots, and eBingo. You can explore the full game library from your account dashboard after logging in. Visit the Platform page for an overview of what's available.

Live in-play betting lets you place bets on matches while they're happening. Odds update in real time based on game developments. You can bet on basketball games, boxing bouts, football matches, volleyball, and esports events as they unfold. Markets and available bets vary by event. Head to the Betting page to see current live markets.

eBingo is an online version of the classic bingo game, played in fast-paced rounds against other players. You purchase cards, numbers are drawn automatically, and winnings are credited directly to your account balance in PHP. It's one of the most popular game formats among Philippine players. Visit the Bingo page to learn more.

Check the Wins page for a live feed of recent notable wins from players on the platform. This gives you a real-time view of the types of outcomes happening across games and betting markets. Past wins are no indication of future results.
Security & Privacy

Scaterna uses SSL encryption on all connections, OTP two-step verification for login and sensitive account changes, and KYC identity verification before withdrawals. Passwords are never stored in plain text. Your personal and financial data is handled under strict data protection standards. For full details, read the Privacy Policy.

Change your password immediately and contact support at [email protected]. Describe the activity you noticed and include your registered mobile number or email so the team can investigate quickly. Never share your password or OTP codes with anyone — Scaterna staff will never ask for these.

Your personal data is used strictly for account management, identity verification, and platform operations. It is not sold to third parties. Certain data may be shared with payment processors and identity verification providers as required to operate the platform. Full details are in the Privacy Policy.
Platform & App

Yes. The Scaterna app is available for both Android and iOS devices. It offers faster loading, push notifications for game updates and account activity, and a layout optimised for smaller screens. Visit the App page to find out how to download it. Your account is the same whether you use the app or a browser — everything syncs automatically.

Absolutely. Scaterna is fully optimised for desktop browsers including Chrome, Firefox, Edge, and Safari. No download or plugin is required. Simply visit the site, log in, and you have full access to all games, betting markets, and account features. The Platform page has more detail on supported environments.

The Scaterna VIP programme rewards regular players with tier-based benefits. Your progress is tracked automatically — every session counts. There's no separate application; you move up through tiers based on your activity. Visit the VIP page to see what's available at each level and what you need to progress.
Responsible Gaming

Scaterna provides deposit limits, session time reminders, and self-exclusion options to help you stay in control of your play. These tools are available in your account settings and are entirely in your control. For full guidance and resources, visit the Responsible Gaming page.

If you feel you need to step back, you can request a self-exclusion or cooling-off period through your account settings or by contacting support at [email protected]. During a self-exclusion period, you won't be able to log in or place bets. This is a voluntary tool and takes effect promptly upon request.

Scaterna is strictly for players aged 21 and above. Age verification is part of the registration and KYC process. Any account found to be operated by a person under 21 will be immediately suspended and any balance returned. If you suspect underage play, report it to [email protected].
Didn't find your answer here? Email our support team at [email protected] with your registered mobile number or email and a brief description of your issue. We'll get back to you as soon as we can.

Jump to a Category

Account & Registration Deposits & Withdrawals Games & Betting Security & Privacy Platform & App Responsible Gaming

Helpful Pages

Create a Free Account Log In How to Deposit (PHP) Explore the Platform VIP Programme Get the Mobile App Responsible Gaming Terms & Conditions

Platform Security

Every login and transaction on Scaterna is protected by industry-standard security measures.

SSL Encrypted OTP Verification KYC Verified

VIP Benefits

Regular players on Scaterna automatically progress through VIP tiers — no separate sign-up needed.

View VIP Tiers

Ready to Get Started with Scaterna?

Now that you've got the answers, take the next step. Create your free account today and explore sports betting, live casino, eBingo, and more — all in PHP, built for players across the Philippines.

Create a Free Account Log In

21+ only. Gaming involves financial risk. Please play responsibly and within your means.