Responsible Gaming at Scaterna

Gaming as Entertainment, Not Income

At Scaterna, we want every player to enjoy the platform for what it is — entertainment. Whether you're watching a PBA game while placing a bet, spinning slots late on a Friday night, or playing eBingo with friends from Cebu to Davao, the experience should always feel light and in your control.

Gaming should never be seen as a way to earn money, recover from financial losses, or solve personal problems. The odds in all casino and sports betting games are designed to favour the house over time — that's simply how the industry works. Anyone who tells you otherwise isn't being honest with you.

Setting a budget before you play — and sticking to it — is one of the most effective habits you can build. Treat your gaming budget the same way you would any other leisure expense: decide how much you're comfortable spending, and once it's gone, you're done for the day.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious at first. It affects people from all walks of life — in Manila, Quezon City, Cebu, Davao, and everywhere in between. The earlier it is recognised, the easier it is to address.

Some signs that gaming may be becoming a problem include:

• Spending more time or money on gaming than you originally planned.
• Chasing losses — continuing to bet in an attempt to win back money you've lost.
• Feeling anxious, irritable, or restless when you're not able to play.
• Borrowing money or selling items to fund your gaming activity.
• Hiding your gaming from family members or loved ones.
• Neglecting work, school, or personal responsibilities because of gaming.
• Thinking about gaming constantly, even when doing other things.

If any of these feel familiar, it's worth pausing and taking an honest look at your habits. Using the self-assessment checklist below is a good starting point.

Practical Tips for Staying in Control

Responsible gaming doesn't mean gaming less — it means gaming smarter. Here are habits that genuinely help:

• Set a budget before you start. Decide on a fixed amount in PHP that you're comfortable spending — and treat it as an entertainment cost, not an investment.
• Use platform limits proactively. Don't wait until there's a problem to use deposit or loss limits. Setting them from the start keeps spending in check automatically.
• Take regular breaks. Enable session reminders and actually use them. Step away, drink some water, and come back fresh — or not at all if you've hit your limit.
• Never chase losses. This is the most common trap in gaming. A losing streak doesn't mean a win is "due." Each bet is independent of the last.
• Avoid gaming when emotional. Stress, boredom, or a bad day are not good reasons to start a session. These states often lead to impulsive decisions and overspending.
• Keep gaming separate from drinking. Alcohol affects judgment. Playing while under the influence frequently leads to bets you'd never make sober.
• Balance gaming with other activities. Sports, time with family, and social activities are a natural counterbalance. Gaming works best when it's one small part of a fuller life.

How to Use Scaterna's Responsible Gaming Tools

All responsible gaming tools on Scaterna are accessible directly from your account settings. Here's how each one works:

• Deposit Limits: Set a maximum deposit amount per day, week, or month. The limit activates immediately when you lower it, but increases only take effect after the current period ends — preventing impulsive increases in the heat of the moment.
• Loss Limits: Define the maximum you're willing to lose within a set time frame. Once reached, further play is restricted until the period resets.
• Session Time Reminders: Receive a pop-up notification after a set duration of continuous play — for example, every 60 minutes — to prompt you to take a break or review your activity.
• Cool-Off Period: Choose a break of several days without fully closing your account. Useful when you feel your gaming is getting a bit too frequent but you don't want a permanent solution.
• Self-Exclusion: Request a temporary or permanent block on your account. Once activated, the exclusion cannot be reversed before the chosen period expires. Contact our support team to initiate this.

For help activating any of these tools, reach out to us at [email protected]. Our team will assist you promptly and without judgment.

Protecting Younger Members of Your Household

Scaterna requires all players to be 21 years old or above. We enforce age verification during registration and as part of our KYC (Know Your Customer) process. However, we also encourage players who share devices or live with younger family members to take additional precautions:

• Always log out of your Scaterna account when you're done playing, especially on shared devices.
• Use a strong, unique password that others in your household cannot guess.
• Do not share your login credentials — even with trusted family members.
• Keep your mobile device secured with a PIN, fingerprint, or face recognition to prevent unauthorised access.

If you suspect that someone under 21 has accessed your account, contact us immediately at [email protected] so we can investigate and take appropriate action.

A Note on Promotions and Bonuses

Scaterna may offer bonuses and promotions from time to time. These are designed to enhance the entertainment experience — not to encourage excessive or harmful play. We do not make unrealistic promises about returns, and any offers available on the platform will always come with clearly stated terms.

As a responsible player, it's worth reading the conditions of any bonus before accepting it. If something is unclear, our support team can walk you through the details. Never chase a bonus or increase your bets beyond your comfort zone just to meet a requirement.