Scaterna Privacy Policy

1. Who This Policy Applies To

This Privacy Policy covers all users of the Scaterna platform — whether you are a registered member, a visitor browsing our website, or someone who has contacted our support team. It describes how we handle personal data in connection with our online gaming services, which include sports betting, live casino, slots, eBingo, and other games available through scaterna.app.

Scaterna is intended exclusively for players in the Philippines. If you are accessing the platform from outside the Philippines, please be aware that this policy is written in the context of Philippine data privacy standards, including the Data Privacy Act of 2012 (Republic Act No. 10173).

2. What Personal Information We Collect

We collect information directly from you and automatically through your use of the platform. Here is a breakdown of the main categories:

We do not intentionally collect sensitive personal information beyond what is needed for identity verification and fraud prevention. We also do not collect financial card data directly — any payment processing is handled through secure third-party payment processors.

3. Why We Collect Your Information

Scaterna only uses your personal data for legitimate purposes connected to running a safe and functional gaming platform. Specifically, we collect and process your information to:

• Create and manage your account, including identity and age verification (21+ requirement).
• Process deposits and withdrawals in Philippine Peso (PHP) through local payment channels.
• Detect and prevent fraud, money laundering, and other forms of financial crime.
• Comply with applicable Philippine laws and regulatory requirements, including anti-money laundering (AML) obligations.
• Provide customer support and respond to your queries or complaints.
• Send you important account notifications — such as transaction confirmations, OTP codes, and security alerts.
• Improve platform performance, fix technical issues, and understand how players use Scaterna.
• Send you promotional communications about offers or platform updates, where you have opted in to receive these.

We do not use your data for automated decision-making that significantly affects your rights without human review. If a decision is made to restrict or close your account based on data analysis, you may request a manual review through our support team.

4. How We Share Your Information

Scaterna does not sell your personal data. However, to operate the platform properly, we may share certain information with trusted third parties — always under strict confidentiality and data protection obligations. These include:

• Payment processors: To facilitate deposits and withdrawals through local Philippine bank transfers and e-wallets.
• Identity verification providers: To complete KYC checks as required for account security and compliance.
• Game content providers: Limited technical data may be shared with our game suppliers to support game delivery and fair play auditing.
• Security and fraud prevention services: To protect the platform and its users from malicious activity.
• Legal and regulatory authorities: Where required by law, court order, or a legitimate government request in the Philippines.

Any third party that processes data on our behalf is required to handle it in a manner consistent with this policy and applicable Philippine data privacy law. We do not allow them to use your data for their own independent purposes.

5. Cookies and Tracking Technologies

When you use Scaterna, we automatically collect certain data through cookies and similar tracking tools. Cookies are small files stored on your device that help us recognise you between sessions and improve your experience on the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — such as keeping you logged in and maintaining your session security. These cannot be disabled.
• Performance cookies: Help us understand how players navigate the site so we can identify issues and optimise the experience.
• Functional cookies: Remember your preferences, like language settings or preferred game categories.
• Analytics cookies: Used to gather aggregated, anonymous data on player behaviour patterns across the platform.

You can manage or disable non-essential cookies through your browser settings. Keep in mind that turning off certain cookies may affect how some parts of the platform work. We do not use cookies to serve third-party advertising on Scaterna.

6. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after closure, as required by law or for legitimate business purposes such as resolving disputes or preventing fraud.

Financial transaction records may be retained for a longer period in line with Philippine anti-money laundering regulations. Once data is no longer needed and retention obligations have been met, it is securely deleted or anonymised.

7. How We Protect Your Data

We take the security of your personal information seriously. Scaterna uses a combination of technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and our servers.
• Secure, access-controlled servers with regular security audits and monitoring.
• OTP (One-Time Password) verification for sensitive account actions, including withdrawals and password changes.
• Strict internal access controls — only authorised Scaterna staff with a legitimate need can access player data.
• Regular staff training on data handling and security best practices.

While we work hard to protect your information, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Scaterna account and to enable any available account security features.

8. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Scaterna:

• Right to be informed: You have the right to know how your data is collected, used, and stored.
• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: If any of your personal details are inaccurate or outdated, you can ask us to correct them.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that legal retention obligations may limit this right.
• Right to object: You can object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request your data in a commonly used, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request and respond within a reasonable timeframe.

9. Children and Minors

Scaterna is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered on the platform, we will immediately close the account and delete the associated personal data.

If you believe a minor has accessed Scaterna using false information, please contact us right away so we can take appropriate action.

10. Links to Other Pages and Services

Our platform may reference third-party services — such as payment processors or game providers — in the context of using Scaterna. These third parties have their own privacy policies, and we encourage you to review them separately. Scaterna is not responsible for the privacy practices of any external services.

11. Changes to This Privacy Policy

We review and update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through a platform notification or email to your registered address.

The date at the top of this page always reflects the most recent revision. Continued use of Scaterna after an update is posted means you accept the revised policy.

12. Contact Us About Privacy

If you have questions or concerns about how Scaterna handles your personal data, or if you would like to exercise any of your data rights, you can reach our team at:

[email protected]

You may also visit our FAQ page for answers to common questions, or review our Terms & Conditions and Responsible Gaming pages for more information about how the platform operates.